Challenge 2025

The Digitalization of the Global Credit Union System

Home > Member Services > Digital Transformation > Challenge 2025
Share
 

A New Decade, A New Goal

In 2014, World Council of Credit Unions set a goal of reaching 260 million credit union members worldwide by 2020.

Through a concentrated worldwide effort, credit unions were able to reach our "Vision 2020" goal by 2017. But that growth was not even across all countries or among all credit unions. The credit unions that grew were those that offered core services via online and mobile channels. That is why we are now addressing how we increase membership going forward—through the digitalization of the global credit union system by 2025.

Measuring Global Digitalization

World Council will measure the digitalization of credit unions in four key areas for Challenge 2025.

Digital Channels

Offering members core digital transaction services such as online and mobile banking, online payments and online loan processing.

Shared Platforms

Connecting your credit union to a shared payments system that allows for mobile payments and integrated with a national payments system.

Risk Management

Implementation of a cybersecurity system that complies with national regulations to protect members' identity and consumer data from digital attacks and intrusions.

Data Analytics

Employing data analytics to determine additional service offerings to members, and helping to identify those that need financial literacy or counseling services.

 

Follow Our Progress, Tell Us About Yours

Track the latest developments in digitization by subscribing to our Challenge 2025 Blog. You can also send us updates on how your credit union or credit union system is striving to help us meet Challenge 2025 at communications@woccu.org. 

Indonesian Credit Union Launches ‘Super App’ to Meet Digital Services’ Demand

2025-02-27

Credit Union (CU) Sauan Sibarrung in January highlighted its Expo 2025 by launching the CU SuperApp, an innovative digital platform that addresses the growing demand for modern financial services and aligns with the latest payment trends in Indonesia.

CU SuperApp offers a range of advanced features, including:

  • secure multifunctional logins with biometric authentication.
  • seamless transfers between credit unions and banks.
  • QR code support for digital transactions, e-commerce shopping, financial agent and merchant capabilities.
  • the integration of various financial services into a single platform.

These features enable the credit union to stay in line with Indonesia's evolving payment trends and strengthen its digital payment infrastructure.

“With this SuperApp, we are adapting more closely to technological advancements and meeting our members' needs in the digital payment system. This also shows that cooperatives are evolving to keep pace with current technologies, becoming modern cooperatives that serve micro communities,” said Fr. Dr. Fredy Rante Taruk, Head of the IT Development Team at PUSKOKPCUINA, Indonesia’s national credit union federation.

The app, available on the Play Store, has received praise from both members and international delegates who visited CU Sauan Sibarrung from the Phlilippines and Bangladesh.

The CU SuperApp is just the latest example of how Indonesian credit unions are ramping up their digital service offerings. PUSKOPCUINA won a World Council of Credit Unions' (WOCCU) 2024 Digital Growth Award for its development of ESCETE, which encompasses a cloud-based core banking solution, personalized mobile banking for individual members and an innovative e-commerce platform where SME members can market and sell their products.

Nominations for the WOCCU's 2025 Digital Growth Award are being accepted until March 7, 2025. 

This article originally appeared on the website of the Asian Confederation of Credit Unions', WOCCU's Associate Member in Asia.